Returns & Exchanges

We want you to be completely satisfied with your Gatineau Skincare purchase. If you are not entirely happy with your order, you may return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the products in their original boxes, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship to Gatineau

  Affix the provided return label or use a tracked shipping service to send the items back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.