Frequently Asked Questions
Everything you need to know about your Gatineau skincare journey.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Gatineau products suitable for sensitive skin?
Yes, many of our products are formulated for sensitive skin. However, we always recommend reviewing the full ingredient list on the product page and performing a patch test before full application.
Do you offer international shipping?
Currently, we ship to most major countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products cruelty-free?
Gatineau is committed to ethical beauty practices. We do not test our finished products on animals and we work closely with our suppliers to ensure high standards of safety and ethics.